Tuesday, October 25, 2011

Quarry Guest Services...more than just "bag boys"

From your car to the cart, our guys have your back and your bag--and they genuinely care!

Rick Weaver, guest services manager
Rick Weaver is our guest services manager. Rick and all of our outdoor guest service representatives take pride in contributing to each guest's Quarry Experience. Rick and the guest services staff take pride in the fact that they are so much more than "bag boys"--their ultimate desire at The Quarry is for every guest to chisel an incredible memory.
Guest services staff

"Customer service is what it's all about! I strive to proved 'best in class' service by providing personal preferences and recommendations so golfers can enjoy their experience at The Quarry Golf Club and in San Antonio," said Jacob Torans, a guest services representative. (Featured in the picture above, far left)

In addition to answering questions posed to him, Torans also makes sure to go the extra mile and offer golfers the things they may forget to ask about, like ice for their ice chests. Torans and all of our dedicated guest service representatives keep the golf carts cleaned and well-stocked with the necessities and bonus features The Quarry offers. "We have an on-cart ball washer, seven tees, a custom scorecard, an ice chest, two towels and sand bottles," said Torans.

In addition to the features of The Quarry golf carts, below is a list provided by Rick of what the customer can expect upon arriving at The Quarry Golf Club.

  • a smiling face and helping hands to help you unload your bags
  • a golf cart with your name prominently displayed in the front window (if you booked in advance)
  • recommendations on merchandise, playing the course and local dining/shopping destinations (if requested)
  • loading of fresh ice into the on-cart ice chest

We are proud of our guest/players services staff and we know you will appreciate their can-do attitude and work ethic, too!

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